Closure Response for Jira

Use canned responses on transition screens - the feature Atlassian forgot

From £500 one-time payment

😤 The Problem

⏱️
Wasted time on every ticket closure

Agents can't use canned responses when resolving tickets. They have to post a comment first, then close separately - or copy/paste manually.

📧
Double emails to customers

The workaround sends two emails - one for the comment, one for the resolution. Unprofessional and confusing.

😠
Atlassian won't fix it

Issue JSDCLOUD-12765 has been "Under Consideration" for years. Hundreds of votes, no action.

✅ The Solution

Closure Response adds a simple dropdown to your transition screens. Select a canned response, edit if needed, complete the transition, and the comment is added automatically.

💰 Return on Investment

For a service desk processing 500 tickets/month, saving just 30 seconds per ticket:

4+ hours
Saved per month
50+ hours
Saved per year
< 3 months
Payback period
📊 Calculate Your Exact ROI →
🎉 14-day free trial - no credit card required

Simple, One-Time Pricing

Prices shown in your local currency. One-time payment, no subscription.

Standard
Under 1,000 tickets/month
£500 GBP
Perfect for most teams
High Volume
1,000+ tickets/month
£1,000 GBP
For busy service desks

No subscriptions. No per-user fees. No annual renewals.

How It Works

1

Request Trial

Fill in the form with your Jira site. We'll send the app within 24 hours.

2

Install & Try

Run the simple installer or let us install it for you. 14 days full access.

3

Purchase

Happy? Pay via card or bank transfer. We'll send your permanent license key.

4

Activate

Enter your license key in the app. Done - it's yours forever.

Frequently Asked Questions

Can you install it for me?

Yes! We offer free managed installation. Just give us temporary admin access and we'll set everything up for you in about 30 minutes.

How do I know which tier I need?

Count how many tickets per month you close that would use a canned response. Under 1,000? Standard tier. Over 1,000? High Volume tier. Use our ROI Calculator to see the exact numbers.

What happens after the trial ends?

The app will show a friendly message asking you to purchase. Your Jira workflows continue to work normally - you just won't be able to use the canned response feature until you activate a license.

Is this an Atlassian Marketplace app?

No, this is deployed directly to your Jira instance using Atlassian Forge. This means no ongoing subscription fees and your data stays within Atlassian's infrastructure.

What payment methods do you accept?

Card or bank transfer in your local currency (GBP, EUR, USD, AUD, CAD, NZD). We'll send payment details after you request a purchase.

Can I use this on multiple Jira sites?

Each license is for one Jira Cloud site. Contact us for multi-site pricing.

Do you offer refunds?

We offer a full 14-day trial so you can test before buying. Due to the nature of software licenses, we don't offer refunds after purchase.